Create a WordPress User for SiteCare Support

You’ll be asked to create a new WordPress user with administrative rights for support@sitecare.com. Here are video instructions for setting up a new user and assigning an administrator role.

Granting WordPress Access to Support Team

Step 1: Log into WordPress

• Access your WordPress admin dashboard.

• Locate the left menu.

Step 2: Navigate to Users

• In the left menu, find and click on 'Users'.

Step 3: Add New User

• Click on 'Add New' to create a new user.

Step 4: Fill in User Details

• Username: Enter 'sitecare'.

• Email Address: Enter 'support@sitecare.com.com'.

• First and Last Name: Leave these fields blank.

• Website: You can leave this blank as well.

Step 5: Set Password

• Password: Leave the auto-generated password from WordPress.

• Ensure the 'Send User Notification' checkbox is checked.

Step 6: Assign User Role

• Change the role to 'Administrator'.

• This role provides the necessary permissions for the support team.

Step 7: Add New User

• Click on 'Add New User' to finalize the process.

Step 8: Verify User Creation

• Check the WordPress admin user area to confirm that the username 'sitecare' appears with the logo.

Step 9: Completion 1:03

• If all steps are followed correctly, the support team will have access to manage your website.