Get More Out of SiteCare Support: Introducing Your New Support Portal

We recently migrated to new software to support our clients even better. Our new support ticketing system now allows our clients to log in to a portal and view open, pending, and closed tickets. You’ll continue to be able to respond to messages by email, or you can log in to the portal to view the status of all your requests.

Using the new portal, you’ll be able to:

• View all the tickets filed in the past few months
• View all tickets submitted by other team members at your organization.
• Reopen closed tickets should a problem ever reappear.
• Access answers to frequently asked questions
• And, of course, you can use the portal to file a new support request.

Look for an activation email from support@sitecare.com within the next week. This email will contain a unique link to set up your personalized SiteCare Support Portal account.

Important Note: This new Support portal is separate from your existing Billing Portal at billing.sitecare.com.

We’re Here to Help!

If you experience any difficulties accessing your account or have questions about the portal, our friendly Support Team is always happy to assist you. Simply contact us at support@sitecare.com.

We’ve invested significant effort in creating this new portal to empower you to manage your WordPress support needs effectively. We’re confident it will become a valuable addition to your SiteCare experience.