Ryan Sullivan

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  • Does my subscription cover theme and plugin license renewals?

    Enjoy premium functionality with our included enterprise-level licenses for essential tools like Akismet, Advanced Custom Fields Pro, Imagify, Gravity Forms, Gravity SMTP, and WP Migrate.While we c...

  • What's your refund policy?

    Except as expressly stated in these Terms, all fees paid to SiteCare are non-refundable. Annual subscription plans are billed in advance and are typically non-cancellable and non-refundable for the...

  • Do you offer 24/7 Support?

    While we do not offer round-the-clock support, we do maintain our servers and monitor our sites 24/7. We also have a 24/7 receptionist available to answer your calls.Our regular business hours are ...

  • What are SiteCare's Support Hours?

    While we do not offer round-the-clock support, we do maintain our servers and monitor our sites 24/7. We also have a 24/7 receptionist available to answer your calls.Our regular business hours are ...

  • Do you offer a free trial?

    While we don’t offer free trials at SiteCare, we firmly believe in providing a smooth and personalized onboarding experience to ensure your website receives optimal care from the outset. Instead of...

  • Which forms of payment do you accept?

    We offer multiple ways to pay your invoice online. You can manage your payment methods online.Pay by Bank Transfer / ACH (Automated Clearing House)There is no additional fee for ACH payments.Pay by...

  • Authorized User Policy

    At SiteCare, we not only seek to keep websites secure, but we actively work to protect our clients from unauthorized access to their accounts and their entrusted assets. Here is our Authorized User...

  • Why Does CoreSpeed Use Managed Production Access?

    Your live website is an important business system. CoreSpeed treats it that way.Instead of allowing changes to be made directly on the production server, our team uses controlled workflows for code...

  • Web Hosting Provider Support Directory

    1and1 HostingStatus Page: https://www.ionos-status.comSupport: https://www.ionos.com/contactPhone: 1-484-254-5555Twitter: https://twitter.com/ionos_comA2 HostingStatus Page: https://a2status.comSup...

  • Why Aren’t SFTP and phpMyAdmin Provided?

    CoreSpeed does not provide SFTP or phpMyAdmin as standard customer-facing access methods.Both tools allow immediate changes to the live website outside of our normal testing, deployment, and recove...